Garden Grove Dog and Cat Hospital

Hours
Monday – Friday
7:30 to 6:00
* Doctors see patients from
9:00 to 12:00 and 2:00 to 6:00

Saturday
7:30 to 12:00
* Doctors see patients from
9:00 to 12:00

Sunday
11:00 to 3:00

714-537-8800

After Hour Emergencies:
714-537-8800
(The recording will give the phone number of the doctor on call to help answer your questions)

10822 Garden Grove Blvd.
Garden Grove, CA
Directions

Please take a few moments and help us perform at our very best. All submitted information will remain completely confidential.

The doctors and staff at Garden Grove Dog and Cat Hospital are dedicated to maintaining excellence in veterinary care for the patients in our charge, as well as to providing exceptional client service. Your opinions and observations are not only appreciated, but play a crucial role in our efforts to ensure your satisfaction. Thank you.

Name (optional)
Date of Last Visit	(mm/dd/yy)

When you telephoned Garden Grove Dog and Cat Hospital, was your call answered promptly? Yes No
When you telephoned our hospital, did our receptionist identify themselves and did they seem knowledgeable and courteous? Yes No Comments:
Name of Doctor Last Seen: Dr. Leslie Malo Dr. Mark Malo Dr. Brent Hess Dr. Lizardo Dr. Hashimoto Other
When you arrived, were you greeted promptly by a welcoming front staff member? Yes No
How would you rate the friendliness of our front staff? Excellent Good Fair Poor
How would you rate the knowledge and professional appearance of our front staff? Excellent Good Fair Poor
Understanding that Garden Grove Dog and Cat Hospital is a Walk-In Clinic and that, barring emergencies or critical cases, patients are seen on a first come/ first serve basis, were you seen within an acceptable time frame. Yes No
How would you rate the cleanliness and appearance of our waiting area and examination rooms? Excellent Good Fair Poor
Once in the exam room, how would you rate the friendliness and compassion of our technician or veterinary assistant? Excellent Good Fair Poor
In the exam room, how would you rate the knowledge, appearance and professionalism of our technician or veterinary assistant? Excellent Good Fair Poor
How would you rate the doctor’s knowledge and professionalism? Excellent Good Fair Poor
How would you rate the doctor’s friendliness and attitude? Excellent Good Fair Poor
How well did the doctor listen to you during your pet’s exam? Excellent Good Fair Poor
Did the doctor do a thorough examination and explain things clearly? Yes No
How would you rate the overall quality of the doctor’s explanations and recommendations regarding your pet’s health? Excellent Good Fair Poor
Do you feel that the doctor and staff expressed compassion and empathy? Yes No
Did the doctors and staff discuss medications and discharge instructions at the time of check-out? Yes No
Was the invoicing, payment and discharge process clear-cut and efficient? Yes No
Did our front staff check on your pet’s annual vaccinations and ask if you required any flea control, heartworm preventative, pet foods or other products? Yes No
How would you rate the overall fees you were charged for your visit? Very High Slightly High Fair Slightly Low Very Low
Do you feel that you received value for the fees you paid? Yes No
How likely would you return to Garden Grove Dog and Cat Hospital for your next veterinary visit? Very Likely Somewhat Likely Somewhat Unlikely Very Unlikely
Would you recommend Garden Grove Dog and Cat Hospital to a friend or family member? Yes No Additional Comments and Suggestions:
Thank you again for your time and your feedback.